Refund policy

Pattern Break - Refund & Return Policy

At Pattern Break (pbreak.net), all of our products are made-to-order and printed specifically for you once an order is placed. Because each item is custom-made, we handle returns and replacements under the following terms:

1. Damaged, Defective, or Incorrect Items

We want you to love your order! If your item arrives damaged, has a print defect, or if you received the wrong size/color from what you ordered, please contact us within 30 days of receiving your package.

To process a replacement or refund quickly:

  • Contact us at support@pbreak.net.

  • Include your order number.

  • Provide a clear photograph showing the defect, damage, or wrong item alongside the shipping label.

Once verified, we will happily send you a replacement free of charge or issue a full refund to your original payment method.

2. Order Changes & Cancellations

Because production begins shortly after an order is submitted, cancellations or modifications (such as size or address updates) must be requested within 2 hours of placing your order. After this window, the item enters production and cannot be changed or canceled.

3. Size Exchanges & Buyer's Remorse

Since items are custom printed upon order, we cannot offer returns, exchanges, or refunds for buyer’s remorse or incorrect size selection.

We strongly encourage you to review our Size Charts available on each product page before placing your order to ensure the perfect fit.

4. Lost Packages & Incorrect Shipping Addresses

  • Incorrect Address: If an incorrect or incomplete address was provided at checkout, we cannot be held responsible for lost or misdelivered packages.

  • Lost in Transit: If your tracking status shows the package is lost in transit (and not marked as "Delivered"), please contact us at support@pbreak.net, and we will work with the carrier to send a replacement.

5. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is unworn, unused, with tags, and in its original packaging.

6. Refunds Processing

If a refund is approved, it will be automatically processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or credit card provider.

Contact Us

For any questions regarding your order or our policy, reach out to us at:

  • Email: support@pbreak.net

  • Website: pbreak.net