Shipping policy

The Pattern Break - Shipping Policy

Thank you for shopping at The Pattern Break (pbreak.net). All of our products are custom-printed and made-to-order specifically for you. Below are the details and terms of our shipping policy:

1. Order Processing & Production Time
Since each product is printed on demand after your order is placed, please allow time for production before your item is shipped.
• Standard Processing Time: 2–5 business days (excluding weekends and public holidays).
• During peak holiday seasons or promotional events, processing times may extend slightly.

2. Estimated Shipping Times
Once your order has been printed, quality-checked, and packaged, it will be handed over to the courier. Estimated delivery times depend on your destination:
• United States & Canada: 3–7 business days
• International / Rest of the World: 7–15 business days
(Note: These delivery times are estimates and do not include the initial 2–5 business days needed for production).

3. Shipping Rates & Tracking
• United States & Canada: Free Standard Shipping on all orders (No minimum purchase required).
• International Shipping (Rest of the World): A flat shipping rate of $13.32 is applied and clearly displayed at checkout before payment.
• Order Tracking: Once your order has shipped, you will receive an automated email containing your tracking number and a direct link to track your package in real-time.

4. Customs, Duties & Taxes
• International shipments may be subject to import taxes, customs duties, and fees levied by the destination country upon arrival.
• The Pattern Break is not responsible for any customs or tax charges applied to your package. All fees imposed during or after shipping are the responsibility of the customer.

5. Incorrect Address & Undeliverable Packages
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages that are misdelivered or returned due to incorrect or incomplete address information provided by the buyer.
If you notice an error in your address, please contact us within an hour of placing your order at support@pbreak.net to request an update before the order enters production.

6. Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it, please check with neighbors, building management, or your local post office. If the package is lost in transit (and tracking does not mark it as delivered), please contact us at support@pbreak.net so we can investigate and arrange a replacement.