Refund & Return Policy

The Pattern Break - Return & Refund Policy

Last Updated: August 2026

At The Pattern Break (pbreak.net), all of our apparel and products are custom-printed and made-to-order specifically for you once an order is placed. Because each item is produced on demand, we handle returns, replacements, and refunds under the clear terms outlined below.

1. Damaged, Defective, or Incorrect Items (30-Day Guarantee)
We stand behind the quality of our products. If your order arrives with a manufacturing defect, damaged print/fabric, or if you received an incorrect item (wrong size, design, or color from what you ordered), you are eligible for a free replacement or a full refund.

• Timeframe: You must notify us within 30 calendar days of receiving your package.
• How to Request a Claim:
  1. Email our support team at support@pbreak.net.
  2. Include your Order Number and full name.
  3. Attach clear, well-lit photos showing the defect, damage, or incorrect item alongside the packaging shipping label.
• Resolution: Once verified, we will either ship a replacement item completely free of charge (including standard shipping) or issue a full refund to your original payment method. You will not be required to return the defective item unless specifically requested.

2. Order Modifications & Cancellations
Due to our automated production workflow, orders enter fulfillment shortly after purchase.
• You may request an order modification (e.g., size update, shipping address correction) or a full cancellation within an hour of placing your order by emailing support@pbreak.net.
• Once the 1-hour window has passed, orders enter production and cannot be modified or cancelled.

3. Size Exchanges & Buyer’s Remorse
Because all items are custom-printed upon customer request, we do not accept returns or offer refunds for:
• Buyer’s remorse or change of mind.
• Incorrect size selection chosen by the buyer.
To ensure the right fit before purchasing, we strongly encourage reviewing our detailed Size Charts available on every product page.

4. Lost or Stolen Packages & Incorrect Addresses
• Incorrect Address: Please double-check your shipping address during checkout. We cannot be held liable for packages delivered incorrectly or returned due to incomplete/erroneous address details provided at checkout.
• Lost in Transit: If tracking information confirms the package has been lost in transit and not marked as delivered, contact us immediately at support@pbreak.net, and we will arrange a replacement at no extra charge.

5. European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is delivered to an address within the European Union, customers retain the right under EU consumer laws to cancel or return their order within 14 days of receipt for any reason. Items must be unworn, unused, with original tags attached, and in their original packaging. Return shipping costs for remorse returns under this directive are the responsibility of the customer.

6. Refund Processing Time
• Once an approved refund is initiated, it will be automatically credited back to your original payment method.
• Refunds typically appear on your statement within 5–10 business days, depending on your card issuer or banking institution.
• If you haven’t received your refund after 10 business days, please check with your financial institution before contacting us at support@pbreak.net.

7. Contact Information
For any inquiries regarding returns or refunds, please reach out directly:
• Store Name: The Pattern Break
• Support Email: support@pbreak.net
• Phone: +966561998787
• Business Address: Riyadh, Saudi Arabia
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)